1. Refund Policy:
Cancellations:
- Explain your cancellation policy. For example, you might state that customers can cancel their appointments up to 24 hours before the scheduled time without any charges.
Refunds:
- Clarify under what circumstances refunds will be issued. In most cases, refunds should be provided if the service is canceled within the specified time frame (e.g., 24 hours before the appointment).
Processing Time:
- Inform customers about the expected processing time for refunds. This might be within a certain number of business days.
Refund Method:
- Explain how refunds will be processed, such as returning the payment to the original payment method.
2. Return Policy:
Baby bath and massage services typically do not involve physical products that can be returned. However, you can include information about your policies for situations like rescheduling appointments or addressing customer dissatisfaction:
Rescheduling:
- State your rescheduling policy. For instance, customers may be allowed to reschedule their appointments within a reasonable time frame.
Customer Satisfaction:
- Express your commitment to customer satisfaction. Explain that if a customer is dissatisfied with the service received, they can contact you to discuss their concerns.
Communication:
- Encourage customers to reach out to you promptly if they have any issues or need to reschedule.
Exceptions:
- Specify any exceptional circumstances where you might consider a refund or additional service, such as technical difficulties during the appointment.
3. No-Show Policy:
No-Show Charges:
- Clearly state your policy regarding no-shows. For example, you might mention that if a customer does not show up for their appointment without prior notice, they may be charged a fee or forfeit their payment.
Advance Notice:
- Explain how much advance notice is required for rescheduling or canceling appointments to avoid no-show charges.
4. Contact Information:
Provide clear contact information (email or phone number) for customers to reach out to you for cancellations, refunds, rescheduling, or any other inquiries related to your policies.
5. Terms and Conditions Agreement:
Indicate that customers must agree to your terms and conditions, including your refund and return policy, before booking an appointment through our WooCommerce website.
